login:        your-username|customer-username

password: your-password

The character between your username and the customer username is a pipe (|).  It is the symbol usually on the backslash key on your keyboard (hold down shift + backslash to get the pipe).

This feature is useful because you don't need the customer's password when they want you to check the functioning of their panel.

Setting Your E-Mail Address in the Control Panel

When you create a Reseller or User account, you can tell DirectAdmin to send an e-mail containing all account details to that customer.  If you choose to use this feature, you should set the proper e-mail address in your control panel, as these automatically generated e-mails will use that address in the "From:" field (making it look like you sent the message personally).

To set this e-mail address, sign into your control panel and switch to your User panel.  Click the "Statistics / Logs" icon and enter your e-mail address in the appropriate field, then click "Save."

Use Site-Helper.com to Support Your Customers

Full documentation for the control panel is available to your customers at http://www.site-helper.com for Users and http://reseller.site-helper.com for Resellers.  Site-Helper.com is a generic help site that all hosts can use to support their customers.  Or, if you prefer, you may copy Site-Helper's content and adapt it to make your own manuals (we allow all companies using DirectAdmin to borrow our documentation).

Make a Decision about the Built-in Ticket Support System

DirectAdmin features a built-in ticket support system that allows customers to contact you directly through the control panel.  If you prefer to offer support in a different way, you should disable the built-in support system before creating customer accounts.  Please see the documentation on the message system for more information.

Read the Admin Tech Notes

The Administrator Technical Notes are available here.  These notes discuss the functioning and configuration of DirectAdmin.